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Customer Care ╟

PAYMENTS

Paypal and all major credit cards including VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER are accepted and are processed through industry-leading technology (such as SSL) to keep your information safe.

PACKAGING

All jewelry will be packaged with love in our branded packaging. All orders will be ready for gift giving upon delivery. All crystals and minerals will be safely packaged in bubble wrap and the proper boxing if necessary to ensure it is delivered in the same condition it was ordered in.

SHIPPING

All orders will be ship via USPS for domestic and USPS registered for all international orders. Orders ship within 1-3 days business days not including vacations and holidays. I make the shipment once the payment clears and ship via USPS and UPS first class with delivery confirmation on items over $30.00. I will provide you with a tracking number immediately after I have shipped your order. If you would like to upgrade or add insurance for your order, please message me so I can make changes to the shipping accordingly.

You can track your order directly from our website through our "Order Status" page found at the bottom of our site. Please contact us if you need any further assistance.

RETURNS AND REPAIRS

We accept full returns within the first week of receiving your piece. If for any reason you are not satisfied with your purchase, we can do a full refund of item minus the cost of shipping. Item is required to be sent with delivery confirmation and received before refund is issued. The item must be unworn and undamaged for a return.

Exchanges are accepted within the first 10 days upon delivery. Item exchanged must be unworn and undamaged. Item is required to be sent with delivery confirmation and received before refund is issued. Shipping costs will not be covered and additional shipping charges will be made for the exchanged product.

Please contact us before shipping the desired return or exchange product and make sure to add tracking.

SHIP TO:

Attn: Cecilia Gabriel

33032 Sotelo Dr.

Temecula, CA., 92592

USA

 

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