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Policies ╟

  WELCOME!

Here at Whims Of Wanderlust Jewelry we are committed to providing you with the best in quality products and shopping experience. We hand craft earthy and elegant jewelry with precious metals and brilliant stones from all over the world. We strive for each piece to be its own masterpiece and craft each work of art with passion, care, and the utmost attention to detail. With each creation, we hope to bridge the healing powers of nature with the mind, body, and spirit for the ultimate superhuman experience.

 

YOUR SATISFACTION is our top priority! We want you to shop with confidence knowing that you will be taken care of. If for any reason you are not satisfied with your purchase or experience, please contact us at through email at whimsofwanderlust@gmail.com and we will do our best to provide you with a positive one! If you are excited and satisfied with your experience, please don't be shy and give us a positive review! We read through all of our feedback and would love to hear from you!

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PRIVACY

We are committed to protecting your privacy. All personal information you provide during newsletter signup or checkout is used to process your orders or to contact you regarding a particular transaction only. All financial information is gathered securely using the latest version of SSL (Secure Sockets Layer). A SSL is a protocol that encrypts your information into codes so that your information is kept secure while being transmitted via the Internet. We guarantee that your information will not be disclosed to any outside organization or third party. All gathered information is treated seriously and with full respect to your privacy. We may use your contact information to contact you about new products, features or special promotions. If you do not wish to receive such communications, you may remove yourself from the mailing list by unsubscribing via email.

PAYMENT

We accept payments via Paypal and all major credit cards. All transactions use industry-leading data encryption and never shares your financial information with merchants or third parties. We want to ensure you all your transactions are done through a secure network.

SHIPPING

All orders will be shipped via USPS for domestic and USPS registered for all international orders. Orders ship within 1-3 days business days not including vacations and holidays. I make the shipment once the payment clears and ship via USPS and UPS first class with delivery confirmation on items over $30.00. I will provide you with a tracking number immediately after I have shipped your order. If you would like to upgrade or add insurance for your order, please message me so I can make changes to the shipping accordingly.

~Made to order items take longer to ship because I have to make the item so please leave time for this. Made to order items usually ship one week after purchase.

~Each order is beautifully packaged. Ready to be given as a gift.

~Each order is packaged with utmost care so you can be assured that your item won't show up damaged. I use a bubble wrap envelope or a box for all items and am sure to double wrap any items that are particularly more fragile .All shipping costs are already calculated into the shipping price.

~If you need a rushed order, please let me know before time of purchase and I will do my best to make it happen! Additional fees will be calculated and charged. Also, if you would like to add extra insurance to your package, please contact me.

~After your package has been sent out with love, it is out of my hands. I cannot be held responsible for lost packages but contact me and I will do my best to help you track your package down.

~If your parcel is lost and I decide to replace your item, it is your responsibility to pay for the replacement's shipping fees.

REFUNDS AND EXCHANGES

~Your satisfaction is my top priority! If for any reason you change your mind on an item or item is delivered damaged, please notify me with 48 hours. I accept refunds within 5 days of receiving the package. Shipping costs will not be covered. If you would like to exchange your item for a different one, please also notify me! I accept exchanges within 5 days of receiving the package and the difference will be returned to you if exchange is lower than the initial cost of the order.

~If for any reason you are not satisfied with your purchase, we can do a full refund of item minus the cost of shipping. Item is required to be sent with delivery confirmation and received before refund is issued. The item must be unworn and undamaged for a return.

~I do not accept items that have been worn or damaged through use. This is the responsibility of the individual to care for their items. However, I do understand that every now and then there is an unfortunate case. If for any reason the item purchased has a defect within one week of delivery, I will gladly repair the item. Shipping costs will be the responsibility of the individual who purchased the item and will not be covered by me. Shipping costs will be charged via paypal.Repair costs within one week is free of charge.

~ I can also do repairs for older items. In that case, send me a picture of what needs to be repaired and I can asses the costs to repair. Shipping will not be covered by me. I will send the invoice for repair costs via paypal.

 

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 ADDITIONAL POLICIES AND FAQS

I saw a piece I wanted in person or on Instagram but can't find it online?

Contact us at whimsofwanderlust@gmail.com. We keep a separate inventory for markets so we can check if we still have your piece available.

I have a coupon code from a long time ago, is it still valid?

Most of our coupon codes are promotional offers that expire within that week unless otherwise stated.


My jewelry doesn't fit the way I had imagined, can I return it or exchange it?

We accept full returns within the first week of receiving your piece. If for any reason you are not satisfied with your purchase, we can do a full refund of item minus the cost of shipping. Item is required to be sent with delivery confirmation and received before refund is issued. The item must be unworn and undamaged for a return.

Exchanges are accepted within the first 10 days upon delivery. Item exchanged must be unworn and undamaged. Item is required to be sent with delivery confirmation and received before refund is issued. Shipping costs will not be covered and additional shipping charges will be made for the exchanged product.

Do we work with wholesalers?

We have accepted wholesale orders in the past though currently cannot accommodate any at the moment.  If you have any further inquiries please contact us at whimsofwanderlust@gmail.com

 

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LEGAL

All content on the WHIMS OF WANDERLUST JEWELRY website, including but not limited to informational content, graphic images, and program code such as html and javascript are the copywrited material of WHIMS OF WANDERLUST JEWELRY and may not be reproduced in any manner without the expressed consent of WHIMS OF WANDERLUST JEWELRY. Thank you for your understanding in this matter.

MISCELLANEOUS

This site is controlled and operated by Whims Of Wanderlust Jewelry. We reserve the right to make changes to the information on this site and the services described therein, at anytime without notice.